Terms of service

Last updated: 22 Sep 2026

Overview

These are the terms on which Oat Loft ("we", "us", "our") makes this website, store and the related content, features, tools, products and services (the "Services") available to you. The store runs on Shopify, which provides the platform behind the Services.

These terms, along with the policies they refer to (together the "Terms"), set out your rights and responsibilities when you use the Services. Please read them, because they cover matters such as disclaimers and limits on our liability that affect your legal position.

By visiting or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree with them, please do not use the Services.

Nothing in these Terms limits or excludes any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are acquiring goods for personal, domestic or household use.

1. Access and accounts

By agreeing to these Terms you confirm that you are at least 18, or the age of majority where you live, and that you consent to any minor in your care using the Services on a device you own or manage.

To browse or buy you may be asked for details such as your email address and your billing, payment and delivery information. You confirm that everything you give us is accurate, current and complete, and that you are entitled to provide it.

You are responsible for keeping your account login secure and for everything done through your account. Accounts cannot be transferred, sold, assigned or licensed to anyone else.

2. Products

We do our best to describe and photograph products accurately. Even so, colours and finishes can look different on different screens and device settings, and we cannot promise that what you see on screen will match the item exactly.

Product descriptions can change without notice. We may withdraw a product at any time, and may limit the quantity of any product available to a person, region or jurisdiction on a case by case basis.

3. Orders

Placing an order is an offer to buy. We may accept or decline it at our discretion, and an order is not accepted until we confirm that it is. We need to receive and process your payment before we can accept an order. Please check your order carefully before you submit it, since we may not be able to cancel it once it has been accepted. If we decline, alter or cancel an order we will try to reach you using the email address, billing address or phone number given at the time of ordering.

Returns and exchanges are handled only in accordance with our Refund Policy.

You confirm that your purchases are for personal or household use and not for commercial resale or export.

4. Prices and payment

Prices, discounts and promotions may change without notice. The price you pay is the price shown when you place the order, as recorded in your order confirmation email. Prices on oatloft.com are in New Zealand dollars and include GST where it applies. Delivery within New Zealand is free. Any customs or import charges that might apply outside New Zealand are not included, though we currently deliver only within New Zealand.

Prices on the site may differ from prices in other stores or through other channels. Promotions we run from time to time may have their own terms, and where those conflict with these Terms the promotion terms apply.

You agree to give us accurate and complete purchase, payment and account details, and to keep them up to date, including your email address and card details, so that we can complete your orders and contact you if we need to.

You confirm that the card details you provide are correct and complete, that you are authorised to use the card, that the charges will be honoured by your card issuer, and that you will pay the amounts charged at the posted prices together with any applicable taxes.

5. Delivery

Delivery times are estimates rather than commitments. We are not liable for delays caused by carriers, customs or biosecurity processing, or events beyond our control. Title and risk in the products pass to you when we hand them to the carrier, without affecting your rights under the Consumer Guarantees Act if goods arrive damaged or do not arrive at all. Our Shipping Policy sets out what we do in those cases.

6. Intellectual property

The Services, including all trade marks, branding, text, images, graphics, product reviews, video and audio, and the way they are designed, selected and arranged, belong to Oat Loft, its affiliates or its licensors and are protected by New Zealand and international copyright, trade mark and other intellectual property laws.

You may use the Services for personal, non commercial purposes only. You must not copy, distribute, modify, adapt, publicly display or perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly set out here, nothing in these Terms grants you any licence or right under any intellectual property belonging to Oat Loft, Shopify or any third party. Unauthorised use of the Services may breach intellectual property law. All rights not expressly granted are reserved.

The Oat Loft name, logo, product and service names, designs and slogans are trade marks of Oat Loft or its affiliates or licensors and may not be used without our written permission. Shopify's name, logo and product names are trade marks of Shopify. All other names, logos and marks on the Services belong to their respective owners.

7. Third party tools

The Services may give you access to tools provided by third parties which we do not monitor or control. We make such tools available "as is" and "as available", without any representation, condition or endorsement of any kind, and we accept no liability arising from your use of them. Using them is at your own risk, and you should read and accept the relevant provider's terms first.

We may add new features and tools to the Services in future. They form part of the Services and are covered by these Terms.

8. Links to other sites

The Services may include links to, or content from, third party websites, including embedded third party functionality. We do not review or vouch for the content or accuracy of those sites, and if you leave the Services to visit them you do so at your own risk.

We are not liable for any harm or loss connected with your use of third party websites or with anything you buy or use from them. Please read the third party's policies before dealing with them, and direct any complaints or questions about their products or services to them.

9. Relationship with Shopify

Oat Loft is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Oat Loft. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Oat Loft, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Oat Loft.

10. Privacy

Personal information we collect through the Services is governed by our Privacy Policy, and some of it may also be covered by Shopify's Privacy Policy. By using the Services you acknowledge that you have read both.

Because Shopify hosts the Services, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is passed to Shopify, and to third parties who may be located outside the country you live in, in order to provide the Services to you. Our Privacy Policy explains in more detail how we, Shopify and our partners use personal information.

11. Reviews and feedback

If you send us ideas, suggestions, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial purposes. We may use it, for example, to run, evaluate, improve and promote the Services and to meet our obligations under these Terms.

You confirm that you own or have the rights to any Feedback you submit, that you have disclosed any payment or incentive received in connection with it, and that it complies with these Terms. We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.

We may, but are not required to, monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's intellectual property or breaches these Terms.

Your Feedback must not infringe any third party right, including copyright, trade mark, privacy or other personal or proprietary rights. It must not be defamatory, unlawful, abusive or obscene, and must not contain viruses or other malicious code that could affect the Services or any related site. You must not use a false email address, impersonate anyone, or mislead us or others about where Feedback came from. You are responsible for your Feedback and its accuracy, and we accept no liability for Feedback posted by you or anyone else.

12. Errors and omissions

Now and then the Services may contain typing errors, inaccuracies or omissions in product descriptions, prices, promotions, offers, delivery charges, transit times or availability. We may correct such errors, update information, or cancel affected orders at any time without notice, including after an order has been submitted.

13. Prohibited uses

You may use the Services only for lawful purposes. You must not use them, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any law or regulation; (c) to infringe our intellectual property rights or anyone else's; (d) to harass, abuse, insult, defame, intimidate or harm our staff or any other person; (e) to send false or misleading information; (f) to send, receive, upload, download or reuse material that does not comply with these Terms; (g) to send or arrange the sending of unsolicited advertising, spam, chain letters or similar; (h) to impersonate any person or entity; or (i) to do anything else that restricts anyone's use of the Services or that, in our judgement, may harm Oat Loft, Shopify or other users, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or other malicious code that could affect how the Services operate; (b) reproduce, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track other people's personal information; (d) spam, phish, pharm or pretext the Services; (e) use robots, spiders, scrapers, data gathering tools, AI tools (including agentic AI) or any other automated or manual means to access the Services; or (f) interfere with, bypass or defeat the security or access controls, robot exclusion headers or other measures we use to limit access. We may suspend, disable or close your account at any time without notice if we believe you have breached any part of these Terms.

14. Agents

14.1 This section applies if you use, permit, enable or cause an Agent to access or interact with the Services. An "Agent" is any software or service that acts autonomously or semi autonomously on behalf of, or at the instruction of, a person or entity, and that can run on or using a person's device without direct supervision.

14.2 No Agent may access or interact with the Services unless at all times it identifies itself and operates strictly in line with section 14.4. No Agent may access or interact with the Services if we have asked it not to.

14.3 We may restrict, including through technical measures, whether and how any Agent accesses or interacts with the Services.

14.4 Every Agent must: (i) identify itself as an Agent in every HTTP or HTTPS request and disclose its name by including "Agent/[agent name]" in the user agent string; (ii) not hide or disguise the fact that access or interaction is by an Agent, for example by imitating human behaviour or by completing or bypassing CAPTCHAs or other measures designed to tell humans from computers; (iii) answer truthfully any prompt asking whether interactions are from a human or a computer; and (iv) not circumvent any measure intended to block, limit, alter or control Agent access to the Services.

15. Termination

We may end this agreement or your access to all or part of the Services at any time, at our discretion and without notice. You remain liable for any amounts owing up to and including the date of termination.

The following sections continue to apply after termination: Intellectual property, Reviews and feedback, Termination, Disclaimer, Limitation of liability, Indemnity, Severability, Waiver and entire agreement, Assignment, Governing law, Privacy, and any other provision that by its nature should survive.

16. Disclaimer

Information on or through the Services is provided for general information only. We do not promise that it is accurate, complete or useful, and any reliance you place on it is at your own risk. We accept no liability for reliance placed on such material by you or anyone else.

EXCEPT AS EXPRESSLY STATED BY OAT LOFT, AND SUBJECT TO YOUR RIGHTS UNDER THE CONSUMER GUARANTEES ACT 1993 AND ANY OTHER LAW THAT CANNOT BE EXCLUDED, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON INFRINGEMENT. WE DO NOT REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AND SUBJECT TO YOUR RIGHTS UNDER THE CONSUMER GUARANTEES ACT 1993, IN NO EVENT WILL OAT LOFT, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THEM, OR FROM ANY OTHER CLAIM CONNECTED WITH YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THEM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

18. Indemnity

You agree to indemnify, defend and hold harmless Oat Loft, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against any losses, damages, liabilities or claims, including reasonable legal fees, owed to a third party and arising from (1) your breach of these Terms or the documents they incorporate, (2) your breach of any law or of a third party's rights, or (3) your access to and use of the Services.

We will tell you about any claim covered by this indemnity, though a delay in doing so does not release you from your obligations unless it materially prejudices you. We may take control of the defence and settlement of the claim at your cost, including choosing counsel, but we will not agree to a settlement that imposes non monetary obligations on you without your consent, which you will not unreasonably withhold. You agree to cooperate in the defence, including by providing relevant documents.

19. Severability

If any part of these Terms is found to be unlawful, void or unenforceable, it will still be enforced to the fullest extent the law allows, the unenforceable part will be treated as severed, and the rest of the Terms will remain valid and enforceable.

20. Waiver and entire agreement

If we do not exercise or enforce a right or provision in these Terms, that is not a waiver of it.

These Terms, together with any policies or operating rules we post on the site or in relation to the Services, are the whole agreement between you and us about your use of the Services and replace any earlier agreements, communications or proposals, written or spoken, including earlier versions of these Terms.

Any ambiguity in these Terms will not be read against the party that drafted them.

21. Assignment

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent and without notice.

22. Governing law

These Terms, and any separate agreement under which we provide Services to you, are governed by the laws of New Zealand. You and Oat Loft submit to the non exclusive jurisdiction of the courts of New Zealand.

23. Headings

Headings are for convenience only and do not limit or affect the meaning of these Terms.

24. Changes to these Terms

The current version of these Terms is always available on this page. We may update, change or replace any part of them by posting the new version here, and it is your responsibility to check back from time to time. We will notify you of material changes as the law requires, and those changes take effect on the date stated in the notice. Continuing to use the Services after changes are posted means you accept them.

25. Contact information

Questions about these Terms can be sent to info@oatloft.com.

Store Address: 114 Avonhead Road, Christchurch, Canterbury 8042, New Zealand
Store Email: info@oatloft.com
Store Phone: +64 3 669 8870

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM (NZST)

We do our best to reply to every email within 1 to 2 business days.