Best Sellers
The pieces our customers reach for most: lighting, bedding and decor chosen for calm, natural rooms. Every order ships tracked and free across New Zealand.
Frequently asked questions
What makes Oat Loft different?
We are a New Zealand online homeware store built around one idea: buy fewer things, and buy them well. We only list pieces we would be happy to have in our own homes, described honestly with real measurements and materials. Every order ships tracked and free across New Zealand.
Where is Oat Loft based?
We are based in Christchurch and ship nationwide. We are online only, with no showroom and no shop floor, which keeps our overheads low and our prices sensible.
Is shipping really free?
Yes. Every New Zealand order ships tracked and free, with no minimum spend and no rural surcharge.
How long until my order arrives?
Allow 12 to 22 business days in total. That is 1 to 3 days for us to process the order, 8 to 15 days in international transit, then 1 to 6 days with a New Zealand courier depending on whether you are metro or rural. The full breakdown is in our Shipping Policy.
How do I track my order?
A tracking number is emailed to you within 24 hours of dispatch. You can follow it on our Order Tracking page. Tracking often shows no movement for a week or so while the parcel is in international transit. That is normal and it will update once it lands in New Zealand.
What is your return policy?
You have 30 days from delivery to return an item for change of mind, with no restocking fee, as long as it is unused and still has its packaging and tags. Full details are in our Refund Policy.
My item arrived faulty or damaged. What now?
Send us photos by email within 30 days of delivery and we will replace the item or refund you in full, whichever you prefer. In most cases you will not need to post anything back.
Do I pay a restocking fee?
No. There is no restocking fee on any return.
Can I cancel my order?
Yes, within 24 hours of placing it. Email our customer service team with your order number and we will sort it. After 24 hours the order has usually gone through to our supplier, but you can still return it under our Refund Policy once it arrives.
How can I contact Oat Loft?
Email us at info@oatloft.com or call +64 3 669 8870, Monday to Friday, 9:00 AM to 5:00 PM (NZST). We do our best to reply within 1 to 2 business days.