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Free tracked shipping across NZ
30 day returns, no restocking fee
We do our best to reply to every email within 1 to 2 business days
Secure checkout

Before you order

Frequently asked questions

Something else? Email info@oatloft.com. We do our best to reply to every email within 1 to 2 business days.

All questions
What makes Oat Loft different?

We are a New Zealand online homeware store built around one idea: buy fewer things, and buy them well. We keep the range small, and every product page sets out the dimensions and materials plainly so you know what you are ordering. Every order ships tracked and free across New Zealand.

Where is Oat Loft based?

We are based in Christchurch and ship nationwide. We are online only, with no showroom and no shop floor, which keeps our overheads low and our prices sensible.

What does Oat Loft sell?

Home decor for New Zealand homes, chosen to make a room feel warm and finished. Lighting is where we started, and we add new pieces to the range over time. Every product page lists the measurements and materials, so you can picture how a piece will sit in your space before you order.

Is shipping really free?

Yes. Every New Zealand order ships tracked and free, with no minimum spend and no rural surcharge.

How long until my order arrives?

Allow 11 to 20 business days in total. That is 1 to 3 business days for us to handle your order, then 10 to 17 business days in transit, which covers international shipping, customs clearance and delivery by a New Zealand courier. The full breakdown is in our Shipping Policy.

How do I track my order?

A tracking number is emailed to you within 24 hours of dispatch. You can follow it on our Order Tracking page. Tracking often shows no movement for a week or so while the parcel is in international transit. That is normal and it will update once it lands in New Zealand.

What is your return policy?

You have 30 days from delivery to return an item for change of mind, with no restocking fee, as long as it is unused and still has its packaging and tags. Full details are in our Refund Policy.

My item arrived faulty or damaged. What now?

Send us photos by email within 30 days of delivery and we will replace the item or refund you in full, whichever you prefer. In most cases you will not need to post anything back.

Do I pay a restocking fee?

No. There is no restocking fee on any return.

How can I contact Oat Loft?

Email us at info@oatloft.com or call +64 3 669 8870, Monday to Friday, 9:00 AM to 5:00 PM (NZT). We do our best to reply to every email within 1 to 2 business days.